Troubleshooting Common Acellus Platform Issues

A guide focused on resolving common issues students might face while using the Acellus platform, such as loading problems, video playback issues, and quiz errors.

Fixing Loading and Playback Issues:

1. Slow or Buffering Videos:

   • Check Your Connection: Ensure you have a strong and stable internet connection.
   • Try a Different Browser: Sometimes switching to another browser like Google Chrome can resolve playback issues.

2. Lesson Not Loading:

   • Refresh the Page: Sometimes simply refreshing the page can fix the problem.
   • Clear Cache and Cookies: Clear your browser’s cache and cookies, then try accessing the lesson again.

Troubleshooting Quiz and Assignment Errors:

1. Quiz Won’t Submit:

   • Check Internet Stability: Ensure your internet connection is stable before submitting a quiz.
   • Contact Support: If the problem persists, reach out to ROCS support for assistance.

2. Assignment Not Showing as Completed:

   • Double-Check Completion: Make sure all parts of the assignment have been completed. If the issue continues, contact your teacher for help.

Contacting Support for Acellus-Specific Problems:

• If none of the above solutions work, please contact ROCS support directly. They can assist with more complex issues or escalate them to Acellus if needed.

Still Having Trouble?

For unresolved issues, contact support@rocs.org or call (888) 303-7077.